Testimonials: what our clients are saying about us
We are delighted that so many patients have been trusting us with their eyesight for almost 20 years now.
Below are a selection of testimonials that clients have been kind enough to leave for us.
Below are a selection of testimonials that clients have been kind enough to leave for us.
"Excellent, impartial and friendly advice"
Eric has always provided excellent, impartial and friendly advice on eye care (in fact our family may have been one of his first customers about 19 years ago)!
From routine eye tests and the all-important glasses selection to emergency appointments and follow up assessments Eric has always taken time to ensure the best advice and treatment was provided.
Over the years as technology has changed, Eric has kept pace with new equipment and procedures including retinal photography and advice on dry eye care.
Many thanks to Eric and his staff who are always both professional and approachable at all times (as well as stocking an ever-changing array of glasses - the choice gets harder with so many options – thanks for your patience).
"Personal touch, genuinely friendly, a caring attitude"
I used a well-known chain of opticians for a few years before I was introduced to Eric Mercer's Opticians, and that introduction came through my dad who was attending Eric's. He spoke so highly of him and suggested that I should try.
I went for my eye test expecting just the same as I had received from previous opticians. But with Eric it was completely different. He had that personal touch, genuinely friendly, a caring attitude, a real warm smile and lovely friendly greeting. At once, you felt important and not just a customer.
The eye test was of first class care, patience and thoroughness, and he didn't get annoyed when I blinked when I shouldn't have. Previous visits to Specsavers left me feeling uncomfortable when I did this.
His advice is next to none, quality of care and service is of the highest degree, plus the personal touch you could not ask for better. Choices of frames are fantastic.
My advice is if you are thinking of changing opticians, choose Eric Mercer, believe me you will not be disappointed.
"I always come away feeling I have had a thorough eye examination"
I first went to Eric on the recommendation of a friend, and Eric has now been looking after my eyes for about 20 years.
I like going to Eric as you see the same optician every time and therefore gets to know your eyes very well, and I always come away feeling that I have had a thorough eye examination.
He also has a good selection of frames and if he does not have what I am looking for he is very happy to get me what I want.
I would thoroughly recommend him as an optician.
"Staff are welcoming, courteous and most helpful"
I was introduced to Eric Mercer Optometrist practice by family members who attend the practice and have done for many years. It became apparent to me after my first visit why they chose the practice. Reception staff are welcoming, courteous and most helpful. The eye test, advice and care are of the highest quality.
For someone like me with complex eye problems it is important to have regular eye tests. As recently as August 2016 I was aware of a change in my vision. I rang Eric for advice and he saw me immediately. After having an eye test Eric rang RVH Eye Casualty and armed with a letter I was on my way to the hospital.
I am deeply grateful to Eric for his time, patience and prompt action. I attend RVH Eye Clinic regularly and am most thankful to the medical team. Warmest thanks and appreciation.
"I had a really good eye test"
I chose Eric Mercer because I was really unhappy with my normal practice. When I moved to Eric Mercer’s practice I had a really good eye test and he took time to explain what was wrong with my eyes and what can be done to help them. He wrote a letter to the hospital and I began treatment.
This is all down to Mr Mercer’s care and attention he gives to people in his practice. Thanks to him I now only go once a year for a check-up. If I need glasses or lenses changed he has a wide range of frames to pick from and at a reasonable price.
"Nothing is too much trouble"
For over 18 years we have enjoyed the highly professional and personal service provided by Eric Mercer and his staff.
Nothing is too much trouble from arranging emergency appointments to providing referrals where he has felt it necessary. The equipment used is of the highest standard and Eric has kept himself up to date with procedures and practices. The range of frames offered is varied, extensive and caters for all tastes.
We can only speak good of Eric and the services his practice provides.
Maureen & Garth Corbett
"Service and professionalism has always been exceptional"
When I discovered quite a few years ago (10+) that my eye sight was degrading one of my sisters suggested I go to Eric for my first check-up. Right from the start he was very helpful and I just felt completely comfortable and satisfied with the test he carried out and the recommendations he gave me.
The service and professionalism he showed me then and since has always been exceptional and I will certainly go to Eric for any of my Optical needs and would strongly recommend his service to anyone.
"Skilled clinician with a genuine concern for the visual health of his clients"
Every day of my life involves a lot of reading and a lot of writing, and, as I have had eye surgery in the past, I am very much aware of the need to look after my eyes.
I have been a client of Eric Mercer since he opened his Woodstock Road practice in 1998. During that time I have purchased about a dozen pairs of spectacles and I have complete confidence in Eric's professionalism, patience and his attention to detail during eye examinations and in the advice he offers, to the extent that, during the couple of years that I lived outside Northern Ireland I made a point of returning for annual check-up appointments.
Eric is a skilled clinician with a genuine concern for the visual health and well-being of his clients and it is that aspect of the service provided which has established trust and kept me coming back. I know that I will not be talked into unnecessary expense, quite the contrary in fact, and I know that when my new prescription glasses arrive they will be checked thoroughly and fitted correctly.
I recommend Eric Mercer Opticians without reservation.
"A nice friendly atmosphere"
Eric Mercer’s practice was recommended to me by a neighbour. It suited me as it was close to my home. His practice is very compact, great choice of frames and lenses and a nice friendly atmosphere.
After having an eye test with Eric some years ago I had a scare. Eric put me at ease, gave me the name of a specialist who I still attend.
Quality of care and service from Eric is excellent. I moved 16 years ago from the Cregagh road, I still come to Eric. I highly recommend him.
"We simply wouldn't entrust our eye care to anyone else"
Eric Mercer has been our Optometrist for many years now, providing us with a high quality and reassuringly thorough service.
Having reasonably complex ophthalmic needs, we have always had great confidence in Eric's early diagnosis, prompt treatment and/or referral in dealing with our problems.
From arranging an eye test appointment, to choosing the frames and fitting, the service is always professional, yet warm, friendly, and personal.
We simply wouldn't entrust our eye care to anyone else.
Tony & Marion Garnham
"Always willing to go the extra mile"
I have been a customer of Eric for many years and have been very pleased with the service and customer care I have received. He takes his time and does a very thorough sight test.
He is always willing to go the extra mile to ensure customer satisfaction.
"Nothing but excellent service"
We chose your practice about 20 years ago because it was very friendly and the care we got overshadowed the other practices.
The friendly and thorough examination was excellent. The care and advice was first class and when we did not need new glasses it was never forced upon us. The frames and lenses offered were of first quality and every new invention was explained in detail.
We would not consider a change as we have had nothing but excellent service from Mr Mercer.
Doreen & Garth Devenny
"Immediate action saved me from a very serious situation"
I have been attending Mr Eric Mercer for fourteen years and he has been of great help to me during this time.
At one appointment, during examination he noticed something not quite right and suggested a check-up with my doctor. This showed up a blood pressure problem which could otherwise have gone undetected for some time.
At a later date Eric diagnosed signs of Iritis and I had to be treated urgently in hospital. At that time he gave me a letter of referral and 'phoned ahead to alert the A&E of the urgency. The nurses informed me later that the immediate action saved me from a very serious situation. Over the following eighteen months attendance at hospital, the Iritis kept returning. Each time Eric never failed to see me at short notice and always took appropriate action.
Eric always makes time for urgent appointments. During my last one he noticed a significant increase in the cataract in my right eye which was affecting the sight badly. He advised me to see my consultant and as a result of this I am now awaiting surgery in three to four months’ time.
I have always found Eric to be very thorough and caring and readily recommend him to anyone seeking the very best of attention.
"A very high standard of service"
A very high standard of service with a great range of glasses to suit all - fashionable and affordable. Eric offers a very thorough service and his receptionist is friendly and professional. We would recommend Eric Mercer Opticians to anyone.
Meryl & Andrew Spiers
"The after care service is first class"
I have been a customer of Eric Mercer for a long time. Before that I always just used other opticians in the city centre. I would only use Eric now because since I became a customer, I have received only an excellent first class service. He is always very patient and reassuring with his tests and very caring.
A few years ago I was having problems with irritation in the eyes. I called Eric and he told me to come down right away. He examined me and diagnosed me as having Dry Eye Syndrome. I was treated immediately with the recommended drops etc and now can honestly say that I felt the positive effects right away.
There is always a great range of frames and good advice about the type of lenses that are best for me. I have never felt pressured to buy anything I didn't want myself. The after care service is first class. And I feel that no matter how busy Eric is he is always willing to tell you to "just call in" if I have any problems.
I feel that Eric treats his customers as friends and always puts them first.
"A high level of expertise"
I initially chose Eric Mercer as he is convenient to my place of work.
I have had problems with my eyes over the years and it was great to find someone with such a high level of expertise. He has been particularly good at giving me advice and recommending treatment for dry eyes which has helped greatly.
More recently I had a flare up of a previous problem and he was able to see me at very short notice and spent a lot of time examining me before recommending a visit to eye casualty.
It is very reassuring to have such a knowledgeable and experienced optometrist close by providing a high level of care and service.
"Glad my eyes are in his hands"
Excellent personal service from Eric including very thorough and professional exams. Glad my eyes are in his hands.
"I never feel I am being rushed"
After becoming unhappy with the service provided by one of the large national opticians some years ago, I decided to try one of the locally based opticians and chose Eric Mercer who I had known as a teenager playing rugby with my son.
On my first visit to the practice I was very impressed with the very helpful and friendly attitude of the staff and by the quality of care and attention to detail shown by Mr Mercer during my eye test which has continued to be of the same high standard over the many years since.
I never feel I am being rushed during eye testing or in choosing frames from the very wide selection on offer and the advice given to me in choosing the type of lenses best suited for my needs has been excellent.
I am more than satisfied with my choice of optician and would have no hesitation in recommending the practice to anyone.